Terms & Service
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Shipping Location: All orders are shipped from Fresno, CA.
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Shipping Times: While orders are typically shipped within 2-3 business days, please be aware that orders may take longer to process and ship due to unforeseen circumstances.
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Order Confirmation: You will receive an order confirmation email once your order has been successfully placed. Additionally, you will receive email notifications when your order has been shipped and when it has been delivered.
Pre-Orders
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Pre-Order Items: Pre-order items will be shipped as soon as stock becomes available. The estimated delivery date will be clearly indicated in the product description for each pre-order item.
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Tracking Information: You will receive an email containing tracking information once your pre-order has been shipped.
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Delays: Please note that pre-order shipping dates are subject to potential delays, which may occur due to various reasons.
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Cancellation and Refunds: Pre-orders are not eligible for cancellation or refunds once the order has been placed.
International Orders
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Shipping Method: All international orders are shipped using the Delivered Duties Unpaid (DDU) method. This means that you, the customer, are responsible for paying any import duties or taxes imposed by your local country's customs authorities at the time of delivery.
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Customer Responsibility: By placing an international order, you acknowledge and accept your responsibility to pay any applicable import duties, taxes, or customs fees as required by your country's laws and regulations.
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Calculation of Fees: Unfortunately, we are unable to calculate or predict these fees at the time of purchase. It is your responsibility to inquire about and understand the import duties and taxes applicable to your order in your country.
Please ensure that you read and understand these terms and conditions before placing an order with our candle company. If you have any questions or concerns regarding shipping, pre-orders, or international orders, please contact us for clarification before proceeding with your purchase. We value your business and aim to provide a smooth and transparent shopping experience.
